Our products will live up to your expectations, guaranteed.
Luma uses only the highest quality components that are 100% made and assembled in the USA to create our Luma Mattress and Luma Slumber Systems. The combination of component integrity and the products design enable Luma to offer a fifteen (15) year warranty on our Slumber Systems and a (10) year warranty on the Luma Mattress. Luma Sleep unconditionally guarantees that these products will be free of defects in workmanship and materials and that they will maintain functional integrity for the specified warranty period.
Under Luma’s Ultimate Exchange and Return programs, your Luma mattress system can be exchanged or returned at any time during first 100 days after purchase. If any part of the Luma Mattress or Slumber System is deemed defective during the remaining life of the warranty, the defective part will be repaired or replaced at no cost to you, at the sole discretion of Luma Sleep. A written copy of Luma Sleep's detailed warranty program is provided to you with your order or via e-mail. You can get an electronic copy of the Luma Sleeps mattress warranty by contacting firstname.lastname@example.org.
The manufacturer’s warranty for Foundations is 10 years.
The manufacturer’s warranty for Talalay Latex Toppers is 5 years.
The manufacturer’s warranty for Talalay Latex Pillows is 1 year.
Contact us at 800-982-9846 or email email@example.com and a customer advocate will initiate the warranty process.