Our products will live up to your expectations, guaranteed.
Luma Sleep uses only the highest quality components. All mattresses and pillow tops are made and assembled in the USA . The combination of component integrity and the product design enable Luma to offer a fifteen (15) year warranty on our Slumber Systems and a (10) year warranty on our Luma Mattresses. Luma unconditionally guarantees that these products will be free of defects in workmanship and materials and that they will maintain functional integrity for the specified warranty period.
Under Luma’s Comfort Exchange and 100-night In-home trial programs, your Luma mattress system can be exchanged or returned at any time during the first 100 days after delivery. If any part of the Luma Mattress or Slumber System is deemed defective during the remaining life of the warranty, the defective part will be repaired or replaced at no cost to you, at the sole discretion of Luma Sleep. A written copy of Luma Sleep's detailed mattress warranty program is provided to you with your order or via e-mail. You can get an electronic copy of the Luma Sleeps mattress warranty by contacting email@example.com.
The manufacturer’s warranty for Foundations is 5 years.
The manufacturer’s warranty for Latex Toppers is 5 years.
The manufacturer’s warranty for Talalay Pillows is 1 year.
Please fill out the form below to initiate the warranty claim process. We will need pictures of the problem/concern to assist us in investigating your claim. Contact Luma at 800-982-9846 or email firstname.lastname@example.org and a customer advocate will assist you with any questions you may have.